For effective and prompt processing of claims, it is necessary to submit all required documentation when reporting an insured event. If a document is missing, the processing of your claim may be slowed down.

The list of documents to be submitted per type of insured event is presented below:

Insured event reporting (maturity/endowment)

  • Insurance policy
  • Personal document that includes a photograph (ID, passport, driver's license)  

 Insured event reporting (accident insurance)

  • Complete medical documentation related to the reported insured event
  • Police investigation record, alcohol test results, etc.
  • Personal document that includes a photograph (ID, passport, driver's license) 

If the insurance also includes coverage of medical treatment costs, the following should be submitted:

  • Invoices of costs of medical treatments necessary because of onset of insured event

Insured event reporting (death)

  • Insurance policy
  • Death registry excerpt
  • Death certificate
  • Medical record
  • Medical documentation (hospital discharge letters, medical findings, etc.) 
  • Personal document that includes a photograph (ID card, passport, driver's license) 

In case of the death of the insured caused by accident, additional documentation has to be submitted:

  • Record issued by the competent police department on occurrence of the insured event
  • Autopsy findings

Insured event reporting (severe illness)

  • Insurance policy
  • Medical record
  • All medical documentation on the cause, onset, type and course of the disease, and all reports by doctors who examined and treated the insured, as well as of those who are currently treating the insured
  • Personal document that includes a photograph (ID card, passport, driver's license)  

Insured event reporting (travel health insurance)

  • Invoices /payment slips which have to contain: name of the treated person, type of disease, details on the provided medical treatment and dates the treatments were provided on
  • Prescriptions (sealed and signed), indicating clearly what medications have been prescribed

The claim for compensation of transportation of human remains to the place of residence, or of funeral costs abroad has to be documented by:

  • Official death certificate

Insured event reporting (surgical interventions)

  • Complete medical documentation with information on when the need for surgical intervention has been established, as well as the discharge letter based on which it is possible to establish when the surgical intervention was performed
  • Personal document that includes a photograph (ID card, passport, driver's license)

Insured event reporting (property insurance)

  • Police record, if police investigation has been performed
  • Photographs and list of damaged/destroyed/stolen property, with its approximate value
  • Purchase and repair invoices, ownership certificates, etc.